FREQUENTLY ASKED QUESTIONS

How Do I Manage My Subscriptions?

  • You can manage your subscription from your Account dashboard.

Returns and Exchanges

30-Day Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a straightforward and free return policy for all items purchased directly from us.

Eligibility for Return:

  • Returns are accepted within 30 days from the date of purchase.
  • To be eligible for a return, the item must be unopened and undamaged. Items must be in their original packaging and in the same condition as when they were received.
  • Return shipping is the responsibility of the customer unless the item was received damaged or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance to ensure that the return reaches us safely.
  • Provide your order number and the reason for the return.
  • Once your return is approved, you will receive instructions on how to send the item back.

    How do I ship my order back to you?

    • Contact our customer service team at contact@ironamerican.com to request a return authorization.
    • Provide your order number and the reason for the return.
    • Once your return is approved, you will receive instructions on how to send the item back. 
    • Customers are responsible for all return shipping for items purchased through ironamerican.com. Please use the return address on the original parcel.

    Non-returnable Items:

    • Any opened, used, or damaged items are not eligible for return or refund and will not receive reimbursement.

      Where do you ship to?

      • All 50 states and select international locations.

      How long will my order take?

      • Your order will ship the same day if received on a weekday before 2PM EST. Shipping times vary depending on your location and the shipping method. Typically, standard shipping takes 3-5 business days, while expedited options are faster delivery. Once your order is shipped, you will receive a tracking number to monitor its progress. Please note that during holidays or peak seasons, processing and shipping times may be slightly extended. If you have any questions about your order, please contact our customer support team.